Privacy Policy

Effective Date: 11/24/2023
Last Updated: 11/23/2024

Jiles IT Consulting Services (JITCS) (“we,” “us,” or “our”), led by CEO Sean Jiles, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, or platforms (collectively, the “Website”).

We comply with applicable privacy regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Health Insurance Portability and Accountability Act (HIPAA) where applicable. Please review this policy to understand your rights and our practices.

1. Information We Collect

We may collect information about you in the following ways:

1.1 Information You Provide

• Personal Information: Name, email address, phone number, company information, and other details      provided through inquiries, registration, or contracts.
• Protected Health Information (PHI): In specific cases, we may collect PHI when providing services related to healthcare or cybersecurity solutions for Covered Entities under HIPAA.

1.2 Information Automatically Collected

When you access our website, we may automatically collect:

• Log Data: IP address, browser type, operating system, device information, and interactions with our website.
• Cookies and Similar Technologies: Tracking data used to improve your experience and analyze usage patterns. See our Cookie Policy for more details.

1.3 Information from Third Parties

We may collect additional data from:

• Analytics Services: Such as Google Analytics, to understand Website traffic and trends.
• Business Partners: When integrating our services with theirs.
• Publicly Available Sources: For verifying credentials or providing enhanced security services.

2. How We Use Your Information

We use the information collected to:

• Provide and optimize our services, including cybersecurity solutions and consulting.
• Facilitate client communication, including service updates and marketing (with your consent).
• Comply with legal obligations, such as GDPR, CCPA, and HIPAA requirements.
• Analyze and improve our website’s performance and security.

2.1 Use of PHI (HIPAA Compliance)

When handling PHI, we adhere to HIPAA requirements. PHI is used solely for authorized purposes, including healthcare-related operations, cybersecurity protection, and compliance services.

3. Sharing Your Information

We do not sell your information. However, we may share it as follows:

3.1 Service Providers

We engage third-party vendors for hosting, analytics, and cybersecurity services. All third parties handling PHI must sign a Business Associate Agreement (BAA) to comply with HIPAA.

3.2 Legal and Compliance Obligations

We may disclose data to comply with legal requirements, court orders, or to protect the rights and safety of JITCS or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

4. Your Privacy Rights

Your rights depend on your location and applicable laws, including GDPR, CCPA, and HIPAA.

4.1 GDPR Rights (for EU Residents)

• Access: Request copies of your personal data.
• Correction: Request updates to inaccurate data.
• Erasure: Request deletion of personal data (“right to be forgotten”).
• Restriction: Limit processing of your data.
• Portability: Obtain a copy of your data in a portable format.
• Objection: Object to data processing based on legitimate interests.
• Withdraw Consent: Revoke your consent at any time.

To exercise these rights, email us at privacy@jitcs.com.

4.2 CCPA Rights (for California Residents)

• Know: Request details about the categories and specific data we collect.
• Delete: Request deletion of your data, subject to exceptions.
• Opt-Out: Direct us not to “sell” your data (JITCS does not sell data).
• Non-Discrimination: Access our services without penalties for exercising privacy rights.

To submit a request, contact us at privacy@jitcs.com.

4.3 HIPAA Rights (for PHI)

For PHI, you have additional rights, including:

• Access: Request a copy of your PHI.
• Amendments: Request corrections to inaccurate PHI.
• Accounting: Request a record of disclosures of your PHI.
• Restrictions: Limit how PHI is used or disclosed.
• Confidential Communication: Specify how you prefer communications (e.g., email      instead of phone).

To exercise HIPAA rights, email us at privacy@jitcs.com.

5. Data Retention

We retain data only as long as necessary to:

• Provide services and maintain business operations.
• Comply with regulatory requirements (e.g., GDPR, CCPA, HIPAA).
• Address disputes or enforce agreements.

When no longer needed, personal data and PHI are securely deleted or anonymized.

6. Security Measures

JITCS employs industry-standard safeguards to protect personal data and PHI:

• Encryption: For data in transit and at rest.
• Access Controls: Restricted to authorized personnel only.
• Monitoring: Systems monitored for suspicious activity and breaches.

Despite these efforts, no system is entirely secure, and we encourage users to protect their accounts and information.

7. Cookies and Tracking

We use cookies and similar technologies to enhance user experience. By using our Website, you consent to the use of cookies. For more information, see our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in laws, services, or practices. Updates will be posted with the revised effective date. Continued use of our website indicates your acceptance of the revised policy.

9. Contact Us

For questions, concerns, or privacy-related requests, please contact us:

Jiles IT Consulting Services (JITCS)
Sean Jiles, CEO
Email: privacy@jitcs.com
Phone: 317-584-0136
Address: 310 E. 96th Street, Ste 200, Indianapolis, IN 46240